Terms and Conditions of Sale, Warranty, Disclaimer, and Limitation of Liability


A. Prices are subject to change without notice. All prices are in U.S. dollars.

B. For all states except Illinois and North Dakota, prices specified include no federal, state, local, use, occupational, foreign, or other tax. Illinois and North Dakota purchases are subject to applicable state tax.

C. The prices specified include our regular packaging only. Special packaging requested by the customer, including special protection for export shipment, shall be at the customer’s expense, and the cost of such special packaging shall be in addition to the prices indicated on our Web site.

Web Orders

Online purchases are charged to your credit card at the time the order is placed and include applicable shipping charges and taxes. In-stock products will be shipped within 1-3 business days. Non-stock, custom, special, or built-to-order items may incur longer delivery times.

Credit Policy

Customers with established credit may purchase for immediate processing of orders. Customers not previously established with us or suitably rated by D&B must apply for open-account status. Orders received without suitable credit information must be prepaid in full before shipment. MasterCard, Visa, Discover, and American Express credit cards are accepted.

Minimum Order

Our minimum order on the web site is $19.00. Orders received for less than $19.00 will be subject to a service charge to bring the total to $19.00.

Cancellation Fee

Orders that are canceled prior to shipment may be subject to a cancellation fee if the products are non-stock, custom, special, or built to order.


All shipments are insured for the standard amount provided by the carrier. Additional insurance may be purchased at the customer’s expense.

Returned Merchandise

Inspect all shipments at once, upon receipt. Customers must make all claims directly against the carrier where loss or damage occurs. No returned merchandise will be accepted unless accompanied by an RMA (return materials authorization) number and this RMA number plainly identified on the outside of the shipping container. Material returned without this RMA number will be refused by our receiving department. Contact the appropriate individual in our organization at 1-800-922-7533 or (815) 874-7891 for this RMA number before shipping any material. All returned shipments must be prepaid. The minimum restocking charge will be 25% for any material not found to be defective. Such merchandise must be in original condition and unused in order to qualify for credit. Built-to-order items may not qualify for any credit; however, they may be returned for modification, if needed, which may be at an additional cost. No returns for credit will be considered more than 30 days from the date of shipment.


Rockford Systems, LLC, warrants that this product will be free from defects in material and workmanship for a period of 12 months from the date of shipment thereof. ROCKFORD SYSTEMS LLC’S OBLIGATION UNDER THIS WARRANTY IS EXPRESSLY AND EXCLUSIVELY LIMITED to repairing or replacing such products that are returned to it within the warranty period with shipping charges prepaid and which will be disclosed as defective upon examination by Rockford Systems, LLC. This warranty will not apply to any product, which will have been subject to misuse, negligence, accident, restriction, and use not in accordance with Rockford Systems, LLC’s instructions or which will have been altered or repaired by persons other than the authorized agent or employees of Rockford Systems, LLC. Rockford Systems, LLC’s warranties as to any component part is expressly limited to that of the manufacturer of the component part.


The foregoing warranty is made in lieu of all other warranties, expressed or implied, and of all other liabilities and obligations on the part of Rockford Systems, LLC, including any liability for negligence, strict liability, or otherwise, and any implied warranty of merchantability or fitness for a particular purpose is expressly disclaimed.

Limitation of Liability

Under no circumstances, including any claim of negligence, strict liability or otherwise, shall Rockford Systems, LLC, be liable for any incidental or consequential damages, or any loss or damage resulting from a defect in the product of Rockford Systems, LLC.